Terms & Conditions

Payment Terms
• Upon acceptance of a package we require a non-refundable deposit of €100 to secure the booking
• We then require a non-refundable deposit of €40 per person within 3 weeks
• 4 weeks before the group are due in we will require the balance in full
• If anyone drops out once the final payment is made they forfeit their payment and no refund will be provided

 

Accommodation
• All accommodation providers will require a credit card for security upon check-in. The amount depends on numbers and premises so please check this with us
• If you do not have a credit card in most cases they will accept a cash deposit which one person in the group must collect – this needs to be agreed with the accommodation in advance
• Once final numbers are submitted the accommodation provider will supply a rooming allocation. You will need to send us a list with the names of who is going into each room which we will then forward to the accommodation

 

Activities
• You must show up for your activity at least 15 minutes in advance of your agreed time
• If you arrive late to your activity without notifying the activity provider in advance your slot may be shortened or indeed cancelled
• If any of your group are under the influence of drugs or alcohol (particularly for the outdoor activities) they will not be authorised to participate and will forfeit their payment. Depending on the level of alcohol consumed they may also be asked to leave the area
• You will be asked to complete and sign a waiver / disclaimer in many of the activities
• If you are participating in an activity which is held in any of the pubs you will be asked to vacate the private area once your activity is finished but you can remain in the public area of the bar

 

Meals
• You must arrive for your meal at least 15 minutes before your dinner slot
• If you arrive late to your meal without notifying the restaurant in advance your booking may be cut short and you will forfeit all payments
• Some restaurants, particularly those in hotels have strict dress codes in place. This means hen accessories or hen themes are not allowed. Please be sure to notify us in advance if you are planning a theme

 

Taxis & Transport
• If a taxi is arranged as part of your package you must have your group ready for the stated collection times. If your group is not outside and the taxi cannot contact you he will leave without your group and you will forfeit the payment. You will then need to make your own arrangements for transport

 

Nightclub
• The nightclub we work with is Morrisson’s Late Bar on Ormonde Street. The bar opens at 10pm and to avail of your reserved area and complimentary glass of bubbly you must be inside by 11:15pm. After this time your area and bubbly are no longer guaranteed.
• While your groups details will be on the door security will have the final say regarding entry.

 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Funactive’s relationship with you in relation to this website.

 

KilkennyConcierge.ie (“the Website”) is owned and operated by Funactive Ltd with registered offices at Coolnacritta, Cullahill, Co. Laois (“the Company”).

 

The term “KilkennyConcierge.ie” or “Kilkenny Concierge” or “us” or “we” or “the Company” refers to the owner of the website whose registered office is Coolnacritta, Cullahill, Co. Laois.  Our company registration number is 564532.

 

The term “you” refers to the user or viewer of our website.

 

These terms and conditions are important and protect you and us.  Please take the time to read the terms and conditions carefully.  If you have any questions about the terms and conditions, please email us at [email protected]

 

Acknowledgement and Acceptance

 

This Agreement (“the Agreement”) outlines the terms and conditions governing your use of the website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

 

The Company reserves the right at any time and from time to time, to modify or amend this Agreement and/or any part thereof.

 

Privacy Policy

 

It is the Company’s policy to respect the privacy of its users.   The Company will not monitor, edit or disclose any personal information about you without your prior consent.  During our dealings we may acquire personal data and information about you which you have registered with us.  In this regard, the Company undertakes to only use your data in accordance with strict conditions however, we reserve the right to and you hereby agree to allow us to disclose any information about you to law enforcement, government officials or to any court or court officials as we in our sole discretion believe necessary or appropriate.  Nothing in this Agreement relating to the confidentiality of information shall prevent or hinder the Company from complying with its legal obligations under the Data Protection Act 1988.

 

By submitting your information to the Website, you agree to allow the Company to communicate with you in a responsible manner.

 

Links

 

Links included within the Website may let you leave the Website and enter other websites. These sites are not under the control of the Company and the Company is not responsible for the contents therein or any link contained in such a linked site or for any changes or updates to such sites.  These links are simply provided as a convenience and the inclusion of any link does not imply its endorsement by the Company of that site or any association with their operators.

 

Advertisers

 

Your correspondence or dealings with, or participation in promotions and/or advertisements found on or through the KilkennyConcierge.ie website are solely between you and such advertiser.

 

You agree that KilkennyConcierge.ie is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as a result of the presence of such advertisers on the KilkennyConcierge.ie website.

 

Intellectual Property

 

All trademarks, trade names, service marks, rights (registered or unregistered) in any designs, applications for any of the foregoing; trade or business names; innovations, inventions whether or not capable of protection by patent or registration, registered design and topography rights; know-how, including data specifications, drawings and instructions; secret formulae and processes; rights protecting goodwill and reputation; database rights and rights under licences and consents in relation to such things, rights in the nature of unfair competition rights, and rights to sue for passing of and all rights or forms of protection of a similar nature to any of the foregoing or having equivalent effect anywhere in the world; copyright, trademarks and other intellectual property rights in and relating to the Website (hereinafter referred to as “Intellectual Property”) are solely owned by the Company.

 

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, the Intellectual Property.  All other trademarks, product names and company logos cited herein are the property of their respective owners.

 

All website design, text, graphics, the selection and arrangement thereof and all software are copyright of the Company. These do not include the logos and graphics which are the property of the Website’s partners.

 

Submissions to the Website

 

Where you are invited to submit any contribution to the Website (including by way of email, text, forum postings, photographs, graphics, video or audio) you agree, that by submitting your contribution you are granting the Website a perpetual, royalty-free, non-exclusive, sub-licensable right and the license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in the Website policy.

 

Also by submitting your contribution to the Website you declare that your submission is your own original work and that you have the right to make it available to the Website for all the purposes specified above.

 

You declare that the submission is not defamatory and does not infringe any law and indemnify the Company against all legal fees, damages and other expenses that may be incurred by the Company as a result of your breach of the above declaration and waive any moral rights in your contribution for the purposes of its submission to and publication on the Website and the purposes specified above.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

Limitation of Liability

 

The Company shall not be liable for any damage, whether direct, indirect, incidental, special or consequential relating to your engagement with the Website.  Under no conditions and in no event shall the Company be liable for any direct or indirect, incidental, consequential, special or exemplary damages or loss howsoever arising, (including but not limited to negligence or breach of this Agreement or otherwise) or for any loss of data, profit, revenue, goodwill or business howsoever caused even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of the Company.

 

The Website does not make any warranty that it is free from infection by viruses or anything else that has contaminating properties.  The Company does not accept any liability for any losses or claims arising from any inability to access the Website.

 

Indemnity and Waiver

 

You hereby agree to indemnify and keep indemnified the Company its successors and assigns and each of its respective directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from your use of and from material posted on the Website or resulting from any breach of this Agreement whether such breach is carried out by you or by any other person through your account, arises out of your data, your use of the Website, your connection to the Website or your violation of any third party rights.

 

Furthermore, you hereby acknowledge that any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk and that you waive any right to bring any claim or action against the Company or its successors, assigns, directors, officers, employees and agents for any loss, damage or injury arising from use of the Website or as a result of from engaging the services of the Website.

 

Disclaimer

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

Neither the Company nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

The materials contained in the Website may contain inaccuracies and typographical errors.  The Company does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the Website.  You acknowledge that any reliance on any such opinion, statement, memorandum or information shall be at your own risk. The Company reserves the right in its sole discretion to correct any errors or omissions in any portion of the Website.

 

The information and material on the Website are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to warranties of merchantability, non-infringement or fitness for any particular purpose or use.

 

The Company does not make any warranty, guarantee nor any representation regarding the quality of, or assurance of any advertisement or any merchandise, product or service offered or provided by third party companies.

 

The Company shall not be liable for any failure of a third party to perform any of its obligations under this Agreement which is caused by matters beyond its reasonable control including but not limited to Acts of God, breakdown of internet services or other computer services, war, strikes, lock-outs and industrial disputes.

 

Assignment

 

The Company reserves the right to assign or subcontract any or all of its rights and obligations under this Agreement.  You acknowledge that you may not without the prior written consent of the Company assign or dispose of your obligations under this Agreement whether in part or in whole.

 

Modifications to the Website

 

The Company reserves the right at any time and from time to time to modify or discontinue temporarily or permanently, the Website (or a part thereof) with or without notice.  You agree that the Company shall not be liable to you or any third party for any modification, suspension or discontinuance of the the Website.

 

You may not create a link to this website from another website or document without the Company’s prior written consent.

 

Notices

 

All notices given by the Company to you will be given by e-mail from [email protected] or by postal mail from Coolnacritta, Cullahill, Co. Laois or by general posting on the Website.

 

Waiver

 

A waiver by the Company of any breach by any Customer or Supplier of any of the terms, provisions or conditions of this Agreement or the acquiescence of the Company to any act (whether of commission or omission) which but for such acquiescence would be a breach as aforesaid shall not constitute a general waiver of such term, provision or condition or of any subsequent act contrary thereto.

 

No Partnership/Joint Venture

 

Nothing in this Agreement shall be construed as forming a partnership or joint venture with Customers or Suppliers and no third party company will have the right or ability to create any obligation on the Company’s behalf.

 

Governing Law

 

This Agreement shall be governed by Irish law and the Customer consents to the exclusive jurisdiction of the Irish courts in all matters regarding it.

 

Invalidity

 

If at any time any one or more provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall continue in full force and effect.

 

Disputes

 

All questions or disputes regarding the Website must be submitted in writing within 30 days of the query where applicable, to [email protected]

 

No Agency

 

The Company is and does not warrant to the quality or suitability of any Supplier.  The Customer should carry out their own enquiries in this regard and the Company shall not bear any liability for the failure of a Supplier to effectively provide a service.

 

Terms and Conditions Specific to Organised Events and Bookings

 

The following terms and conditions relate specifically to the Booking service provided on the Website.

 

We reserve the right to revise these Terms and Conditions at any time by amending this page.  Some of these Terms and Conditions may also be superseded by provisions or notices published elsewhere on the Website.

 

 

Booking” means an excursion, event or itinerary of events arranged on behalf of a Customer by the Company with a Supplier and includes a Supplier Service or a number of Supplier Services.

 

Customer” means you, being any person who Purchases a Service through the Website or any person on whose behalf a Service is purchased from time to time including groups of people hereinafter referred to as a “Customer Group”.

 

Supplier” means a third party supplier of goods and/or services who has agreed to provide services to the Customer by arrangement of the Company;

 

Supplier Service” means a service provided by a Supplier.

 

Payment Details” means the electronic payment details validly entered by you on the Website upon purchase of a service.

 

Purchase” means the purchase of a service on the Website in accordance with these Terms And Conditions.

 

the Service” means the organisation of a Hen or Stag party package including the booking and arrangement of Supplier Services on behalf of a Customer and Customer Group and the arrangement of an appropriate itinerary on their behalf.

 

Booking the Service

 

All Bookings are made with the Company.

 

All obligations and references to the Customer apply to the entire party.

 

No contract exists until the Company has received the requested booking deposit that varies by group size and our discretion, but is never less than €100.

 

No amendments, additions, deletions or changes may be made relating to these conditions, except by a express agreement, in writing by the Company.

 

For the avoidance of doubt the Company does not warrant the capability or conduct of any Supplier.  The Company shall not be held liable for the failure of a Supplier to suitably provide a Supplier Service.  In the event that a dispute arises the Company will make reasonable efforts to assist the Customer with any grievance they might have and raise these complaints with the Supplier on their behalf.

 

Obligations of the Customer

 

The Customer shall check all booking documentation immediately when it is furnished to him/her. Errors must be brought to the Company’s attention immediately and cannot be rectified later. If the Customer has a query in relation to the contents of any document he must notify the Company of these concerns within seven days of receipt. It is the responsibility of the Customer to ensure that all booking details etc. are in order.

 

Payment

 

The Customer booking the Service is solely responsible for all charges and must be made.

 

Final payment must be received from the person signing the booking form prior to departure of the excursion.

 

If the Company does not receive the full balance by the due date, the Company reserves the right at any subsequent time before departure to cancel the booking and charge a reasonable cancellation fee up to 100% of the cost of the Service.

 

Deposits are non-refundable

 

 

 

Prices

 

KilkennyConcierge.ie reserves the right to pass on any increases in cost of a Service as a result of the fluctuation in currency exchange rates, increases imposed by suppliers or any increases due to Government action.

 

Government action means the imposition of a new tax in the relevant territory being a tax that effects the cost of the delivery of the Service, or an increase in an existing tax or levy, or other increase or event which impacts on the cost of the Service. The Company reserves the right to apply a surcharge for any increase in the costs of a Service at any time up to 30 days before your departure.

 

Unless otherwise stated, the cost of the Service does not include the cost of drinks, food, admission, transfers, parking charges, porterage, fees, contributions and/or any other items that are not explicitly referred to on the booking form/agenda.

 

Security Deposit

 

The Customer may be asked to provide a Security Deposit to the Accommodation Provider either by cash or credit/debit card, please ensure that all members of the Customer Group have made necessary arrangements to put this Security Deposit in place. Any issues in relation to claims on the Security Deposit are solely a matter between the Customer and the Accommodation Provider.

 

Client Responsibilities (including all confirmed members of the group)

 

The Customer booking the Service is responsible for ensuring that all members of the Customer Group are fully and properly informed of these terms and conditions and the Service details.  The Customer booking the Service is responsible for all administration on behalf of the group and is responsible for the accuracy of information supplied to the Group.  The Company will not unnecessarily engage with other members of the Customer Group and in that event will refer other members of the Group to the Customer making the booking.

 

Some of the activities involved in a Supplier Service may require an element of physical activity on the part of the Customer Group.  The Customer will ensure that any and all members of the Customer Group are physically capable of taking part in such activities, suffer no disabilities or conditions that may impair, restrict or endanger their involvement or that of other members of the group’s involvement in the Supplier Service.

 

Failure to comply with the programme or agenda provided by KilkennyConcierge.ie or any Supplier may result in either discontinuation of the Supplier Service, event/activity or cancellation of the program in its entirety.  In these circumstances, the Company will not be liable for any refund, compensation or any other costs that may be incurred.

 

The Customer booking the Service is responsible for ensuring that all members of the Customer Group act at all times in a safe, responsible and courteous manner, comply with all safety procedures (for the avoidance of doubt this includes an appropriate level of sobriety), listen and be present at any and all safety and/or information briefings relevant to the Supplier Service’s activities, make supervisors or any person in authority immediately aware of any equipment or site deficiencies or concerns, dress and/or equip themselves suitably for any event or activity as advised by KilkennyConcierge.ie and/or its Suppliers (failing which as is deemed appropriate or suitable in the circumstances), and observe and obey all laws, requests (including the signing of any disclaimer) and conditions of use of any Supplier, including accommodation and entertainment venues.

 

The Customer hereby agrees to indemnify and keep indemnified the Company its successors and assigns and each of its respective directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from your use of a Service and or that of any of the Customer Group resulting in a loss to the Company or to any third party whether such loss is attributed to you or to any other person through your account either in your Customer Group or otherwise or on account of any person in your Customer Group, as a result of intent, negligence, recklessness or inactivity.

 

Conduct and Behaviour

 

Customers engage the Company’s Services subject to the rules and regulations of any Supplier venue and undertake to accept and follow all instructions issued to them by the relevant Supplier.  The good conduct and behaviour of all Customers is an essential element of the ability to deliver the Service and accordingly the Supplier and anyone authorised to act on behalf of such Supplier has the final say and full authority to remove any person(s) who fail to comply with instructions and requests.  No refunds will be issued in such circumstances.

 

The Customer accepts responsibility for the good conduct of all members of the Customer Group.  The Customer accepts responsibility for any damage incurred by a Supplier caused by any member of a Customer Group either through their actions directly or as a result of their negligence or inactivity.  KilkennyConcierge.ie will not be responsible for such damage and the Customer Group will be liable to the Supplier directly for such loss.  In the event that KilkennyConcierge.ie incurs a liability for such loss or damage and is required to refund or pay a Supplier for such loss, the Company reserves the right to pursue the Customer for this loss.

 

Warranties

 

KilkennyConcierge.ie does not warrant the quality, skill or capability of any Supplier to deliver any Booking or Supplier Service and the Company shall not be held responsible for poor performance of a Supplier, late arrival at or missing an event due to the failure of a Supplier.  Refunds will not be given unless the Company receives a refund from the relevant Supplier.

 

For the avoidance of doubt the Company does not warrant the capability or conduct of any Supplier.  The Company shall not be held liable for the failure of a Supplier to suitably provide a Supplier Service.  In the event that a dispute arises the Company will make reasonable efforts to assist the Customer with any grievance they might have and raise these complaints with the Supplier on their behalf.

 

Cancellations

 

In the event that it is necessary to cancel a booking the Customer must advise the Company of this by to [email protected]

 

Cancellation of a booking is effective only when received in writing from the Customer signing the booking form. No monies will be refunded for Cancellations made after the expiry of of the excursion or Service.

 

In the unlikely event of the cancelation of a Service by the Company, the Customer will be entitled to a full refund.

 

Changes to a Service

 

In exceptional circumstances it may be necessary at times to change the details or itinerary of the Service or of a Booking.  KilkennyConcierge.ie reserves the right to make reasonable alterations to any Booking made.  In that event KilkennyConcierge.ie  will inform the Customer as soon as reasonably possible.

 

This does not affect your statutory rights.

 

Refunds

 

In the event of a Customer or Customer Group being unable to travel for whatever reason the Customer forfeits their deposit.  Refunds shall be applied at the Company’s sole discretion.  All deposits are non-refundable.

 

Final payment must be received from the person signing the booking form no later than two weeks prior to departure of the excursion.  In the event that a booking has been paid for in full and a Customer cannot travel for whatever reason, KilkennyConcierge.ie will only refund a maximum of 50% of the costs of the individual Booking at our sole discretion.

 

Events beyond the Company’s Control

 

The Company shall not be responsible for changes to a Booking as a result of War, or the threat of war, terrorist activity, political unrest, riots, civil strife, industrial disputes, natural disaster including volcanic ash, closure of airports or ports, road works, technical problems with or accidents involving aircraft or other transport (including traffic accidents/delays), fire, bad weather, force majeure (including breach of contract by any supplier of KilkennyConcierge.ie).

 

Complaints

 

Complaints should be put in writing to KilkennyConcierge.ie at [email protected] within 28 days of your Booking.

 

Luggage

 

KilkennyConcierge.ie does not accept responsibility for loss or damage to luggage.  KilkennyConcierge.ie are not liable for lost property on the Booking.

 

Room Allocation

 

The Company reserves the right to allocate rooms as it sees fit. It will take into consideration the Customers wishes, however Customers may, on occasion, have to share a bed (almost always a double bed).

 

Liability

 

The Company is not responsible for the operations of Suppliers and cannot warrant to the quality of the Services they provide.  The Company will not under any circumstances be responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience, or irregularity resulting from or attributable to an act or default of any Supplier, company, firm or persons in connection with the carrying out of such arrangements or bookings.

 

Every booking is accepted subject to the conditions imposed by Suppliers and other companies, firms or persons concerned with the delivery of such services and as such any claim with respect to such matters must be made against the appropriate party.

Terms & Conditions Agreement

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